We want you to be completely satisfied with your purchase on Eiigoo.com orour apps.
Our 5-Star Guarantee means that we're committed to providing you with the most delightful shopping experience possible. You can feel secure and confident shopping on Eiigoo.com.
How does the return policy work?
To start a return, the button below will direct you to your Order List page. From there, simply choose the relevant item(s) and click on ‘ContactAdmin’ to communicate directly with our customer service.
1. You may return and ask for the refund within 30 days of the order confirmation.
2. After you received your item, if your item is significantly different from the seller’s product description or has been defective or broken, you can A：Return it and get a full refund as well as the returning shipping cost. Or B: Get a partial refund and keep the item.
3. After an item has been delivered, if you changed your mind about the purchase. Then please return it and pay for the returning shipping cost. After the return of the item, the order will be fully refunded.
4. Our customer service team strives to respond to all requests within 48 hours or less. We're always available to help!
How will I receive my refund?
Refunds are processed back to the original payment account used to purchase the order.
Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
Eiigoo.com does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.